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Network and Data Center

The BiTExtra.com Network Operations Center (NOC) is served by two separate high-speed OC-48-capable fiber optic connections and utilizes multiple Tier-1 Internet backbone providers. The facility is fitted with waterless fire-suppression systems, UPS and back-up generators, and environmental controls to ensure high-quality, uninterrupted service. The NOC is continuously monitored 24 hours a day, seven days a week. We've taken several crucial measures to make our world-class network infrastructure reliable and secure

Imagine having the top 10 Tier One Providers in 1 location.

Now Imagine have a routing technology that is smart enough to choose the best route from one of the top 10 providers!

InterNAP makes this a reality with smart routing and 10 Tier One Providers all in one location. BiTExtra.com has created an innovative way of using the existing Internet network infrastructure to route your data and avoid the Internet's points of congestion. We utilize an Overlay Network that is armed with intelligent routing technology to get your data from point A to point B in the fastest, most reliable, and least-congested path possible. Unlike some providers who randomly choose public NAPs or private peering points, BiTExtra.com routing technology immediately sends customer data out along the correct Internet backbone. For BiTExtra.com customers, the optimizing effects of our proprietary network architecture and advanced routing technologies dramatically boost performance.

Physical security for safeguarding your site and data

The latest in camera systems monitors both interior and exterior facilities around the clock. Access is limited to authorized personnel only, and strictly enforced by electronic access cards, biometric scanning, and guards.

We serve our clients to the best of our abilities, always striving to be even better at what we do. We offer the best products we can at affordable prices, and we repeatedly go the extra step to help your business grow.

Environmental control features for maximum reliability

To reduce downtime, our centers feature advanced fire suppression systems, surge suppression, specialized heat and smoke sensors, separate fire zones below the floor and above the ceiling, raised flooring for improved server environment, as well as temperature, humidity, static and airborne particle controls.

Redundant systems to maximize your connectivity and uptime

We build in redundancy to ensure that your site is open for business. This includes Cisco routers, Layer 2 and 3 switches, our power system generator in addition to our regular grid electrical power, and our backbone. Each server is protected by our fire suppression system and multiple air conditioning systems (HVAC: Heating Ventilation Air Conditioning). In addition, we keep a supply of drives, network cards, processors, motherboards and every other piece of equipment that has even a remote chance of failure. We also use a multiple-SCSI backup cluster system for data storage and recovery.

Unparalleled customer service support for fast problem resolution

BiTExtra.com Network Operations Centers provide 24/7/365 monitoring of our customers' servers, network status and our connectivity to upstream backbone providers. Our expert technicians identify potential issues and provide resolutions before any problems occur. With access to servers from the monitor room, support and administration personnel continually monitor systems, answer customer questions online and on the telephone and troubleshoot any problems

Overall Features of BiTExtra.com Network

Three Geographically different locations for added redundancy, networks, and high network performance. Three Tier 1 providers with a focus on International peering, redundant network design, and overall unlimited capacity
2 facilities have been up and running for over 3 years with an established uptime of over 99.99% and 100% combined uptime between any 2 data centers. At no time in the past 3 years have more than 1 of the facilities been unreachable via the Internet.
BiTExtra.com has direct support from all network administrators that includes the ability to control routes, peering, and network functionality.
BiTExtra.com has 24 hour onsite support at all facilities; this is not outsourced support but rather our direct employees. The network facilities themselves have been selected based on true backbone connectivity, redundant networking, and high availability data center design.

Hardware

Servers are powered by Intel™/AMD™ Processors, 3Com™/Intel™ NICs, Dell Power Edge, PC100/133 SDRAM/PC2100 DDR, and ONLY major name brand components. UPS Systems provide the power backups, along with a Cummins™ generator system. Facility monitoring is provided by a Panasonic™ WD-500 Digital Video System over Sony™ CCTV cameras.

Software

BiTExtra.com utilizes the Plesk Control Panel for Windows and cPanel for Linux operating system.

DATA CENTERS

BiTExtra.com ’s latest networking endeavor has led us to the Midwest! The Midwest facility is a technological milestone with bandwidth provided by InterNAP:

UUNET
ATT
Sprint
Verio
Cable and Wireless
Global Crossing
GTE/BBN
Qwest
Digex
Level 3

The BiTExtra.com Midwest Datacenter at a Glance:

Bandwidth provided by InterNap
Dual OC-48 Connections
80 Amp Server racks
Two level building
Fully redundant GE Power Generators
Carrier grade 48VDC power and grounding systems
Redundant Liebert Air handlers and management systems
Dual FM-200 gas and VESDA early smoke detections systems
Video Surveillance, card and biometric access control systems and proximity/motion detectors

Why a datacenter in the Midwest?

BiTExtra.com has proudly operated 100% of its services on the MAE West backbone via the Hurricane Electric facility to great success. However, since we began putting servers in there, many technological advancements have been made that we feel are essential to embrace to remain a leading dedicated server provider. It's true that just a few short years ago MAE West was the leading peering location anywhere in the world. But times are changing, and so are our customers' needs. Power requirements and connectivity have led leading bandwidth providers such as InterNAP to the Midwest. By partnering with InterNAP, BiTExtra.com is able to provide high quality bandwidth, connectivity and hybrid peering technology previously unavailable! Since 1996, BiTExtra.com’s corporate offices have been located in Iowa which has provided with a technical support staff of highly ethical hard-working individuals. Our new datacenter and subsequent features are an extension of the advantages in Iowa.

How is hosting my Server in the Midwest better than on MAE West?

Traditional ISP's randomly choose network access points or private peering points. This means that your traffic could be routed to a congested peering point or NAP, even on the MAE West backbone. InterNAP's unique spin on routing sends customer data out on its own managed intelligent routing platform. This platform analyzes the traffic situation on every major internet backbone and then selects the optimal path to deliver the information. This means that your traffic will be sent out along the correct/fastest backbone immediately! The end result is that your data will move from point A to point B in the most reliable, fastest, least congested fashion possible.
To achieve this, there are a few key points InterNAP addresses. First, InterNAP has already purchased direct access and connectivity to the major internet backbones (including MAE West). Since multiple backbones are involved, multiple routing options emerge. Essentially this means that connectivity is almost guaranteed to be available regardless of problems any one major backbone may be experiencing. As a result, BiTExtra.com will be faster, more reliable and more connected than ever before!
In addition to the connectivity, InterNAP also implemented intelligent routing software that takes full advantage of these backbones. "The Assimilator Technology" monitors global routing tables and assesses which Internet Protocol points are optimal at any given time in any given network. From there, the software then routes the data to the intended backbone through the most optimal path. The Assimilator prepares both optimal and failure scenarios and even monitors routing of data and takes action if the chosen route proves sub-optimal! Assimilator also controls the outbound routing to a backbone network from the service point while influencing inbound routing from non-Internap controlled networks.

What about the building itself?

The Midwest datacenter boasts some of the most innovative and technologically advanced implements anywhere! The datacenter itself is located in a secure area with low cost and reliable municipal utilities with an excellent service record. The building was engineered to withstand all extreme weather conditions including tornadoes, electrical storms, water-related issues and even intentional attacks! All construction materials and techniques are based on the latest "best practices" design method.

The building is two stories with the servers located on the lower sub terrain floor. The power systems throughout the building are N+1 with redundant standby generations, UPS/power conditioning, switchgear and distribution buses all the way to the racks.

All racks support up to 80amps, unlike a typical datacenter rack that supports 20amps. That's over three times the standard!

In addition to the hardware implements of the datacenter, security is optimized in ever facet. Security in the data center and NOC areas are monitored and tested extensively 24/7. Access control is layered with access available only to pre-authorized personnel. Security systems include video surveillance, card and biometric access control systems and proximity/motion sensors. Fire protection is provided through dual FM-200 gas and VESDA early smoke detections systems (primary/secondary).

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