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30 Day Money Back Guarantee:

All Hosting plans include a 30 day money back guarantee. If for any reason BiTExtra.com does not fulfill the contract (including TOS, AUP), you will receive a full refund (minus additional labor fees, overages, and support fees). Cancellation must occur within 30 days of account activation. Refunds are only valid upon receiving a signed copy of the contract, failure to provide the contract voids all money back guarantees. BiTExtra.com does not provide refunds based on company or personal finance problems, your failure to read the TOS and AUP.

Not included are Domain Registration, SSL Certificates, and/or any additional billable services done to servers. No refunds are available after 30 days. Any request for cancellation must be received via regular mail or fax with a signature included. You will receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email are not accepted.

Accounts cancelled/terminated by BiTExtra.com for violating our AUP or TOS do not qualify for the 30-day money back guarantee. For example, if your account is cancelled due to spamming, you will not be given any refund. It is requested that you provide a detailed description for the reason of your cancellation

Payment:
Establishment of this service is dependent upon receipt by the Company of payment of stated charges. Subsequent payments are due on a reoccurring date that coincides with the date of signup.

Failure to Pay:
The Company may temporarily deny service or terminate this Agreement upon the failure of Client to pay charges when due. Such termination or denial will not relieve Client of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.

Account Cancellation:
All requests for canceling accounts should be made 48-72 hours before renewal date of hosting plan. Upon submitting the cancellation request plan access will be disabled. If for any reason after submitting cancellation access is enabled a $50.00 fee will be applied.

Mail:

BiTExtra.com Attn: Cancellations
Office No. 4-7 T, Trust Plaza, Model Town
Gujranwala, Punjab 52250
Phone: 92-55-3257250, 92-55-3257630
Fax: 92-55-3258560
Email: billing@bitextra.com
You must have all account information to cancel.

Client acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, Client agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. Client further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by Client for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

 

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